Welcome to Bike Component Shop’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Don’t hesitate to contact our team.

Products & Components

What types of brake and shift levers do you offer?
We specialize in high-quality brake and shift levers for both road and mountain biking. Our selection includes Road Brake & Shift Levers, MTB Brake Levers, MTB Shift Levers, and combined Brake/Shift Levers from premium brands.
Do you sell complete groupsets?
Yes! We offer complete groupsets and individual components from leading manufacturers like Shimano, ensuring compatibility and peak performance for your build or upgrade.
How do I choose the right components for my bike?
Consider your riding style (road vs. MTB), compatibility with your current setup, and performance needs. Our product descriptions include detailed specifications to help you make the right choice. When in doubt, email us at [email protected] for personalized advice.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your complete card details on our servers.

Shipping & Delivery

Where do you ship?
We ship worldwide to cyclists everywhere, except for a few remote regions and parts of Asia due to logistical constraints.
What shipping options are available?
We offer two streamlined options:
– Standard Shipping ($12.95): Processed in 1-2 business days via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 days after leaving our warehouse.
How long does order processing take?
Our team in Fort Worth, Texas processes all orders within 1-2 business days before handoff to our shipping partners.
Which shipping option should I choose for my project?
For time-sensitive builds or upgrades, choose Standard Shipping. If you’re optimizing for value and can wait a bit longer, Free Shipping on orders over $50 is perfect.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of delivery. If your component isn’t the right fit, contact us at [email protected] for return instructions.
What condition do items need to be in for returns?
Items must be returned in original condition, unused, and in their original packaging. Please contact us first to initiate the return process.

Technical Support & Contact

How can I contact customer service?
Reach our dedicated support team at [email protected] for assistance with product questions, orders, returns, or any other concerns.
Where is your physical location?
Our operations are based at 2232 Moore Avenue, Fort Worth, US 76106. Please note this is a warehouse facility, not a retail store.

Still have questions?

Email us at [email protected]

Ride harder. Ride smarter.