At Bike Component Shop, we’re as passionate about protecting your privacy as we are about providing top-tier cycling components. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit bikecomponentshop.com and use our services.

By accessing our site and purchasing our premium brake levers, shifters, and groupsets, you consent to the practices described in this policy.

1. Information We Collect

We collect information that helps us deliver the seamless shopping experience dedicated cyclists deserve:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or make a purchase.
  • Payment Information: Credit card details, PayPal information, and other payment data necessary to process your transaction. Note: we do not store complete card details on our servers.
  • Technical Data: IP address, browser type, device information, and pages visited to optimize your browsing experience.
  • Communication Data: Records of correspondence when you contact our support team at [email protected].

2. How We Use Your Information

Your data helps us maintain the efficient, secure service focused riders expect:

  • Process orders and deliver components to our global community of road and mountain bikers
  • Provide customer support and respond to inquiries
  • Improve our website functionality and product offerings
  • Send order confirmations, shipping updates, and service notices
  • Prevent fraud and enhance transaction security
  • Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We treat your data with the same precision we expect from premium Shimano components:

  • Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers to fulfill your orders.
  • Legal Compliance: We may disclose information when required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners.
  • International Transfers: As we ship worldwide (excluding parts of Asia and remote regions), your data may be processed outside your home country, always with adequate protection.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same dedication you bring to your riding:

  • All transactions are protected by industry-standard SSL encryption
  • Payment card details are processed through PCI-DSS compliant systems
  • We implement appropriate technical and organizational measures to prevent unauthorized access
  • Data is retained only as long as necessary to fulfill the purposes outlined in this policy
  • Our warehouse operations and digital infrastructure maintain strict security protocols

5. Your Rights and Choices

You have control over your personal information, including the right to:

  • Access and review the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal obligations
  • Object to or restrict certain processing activities
  • Data portability for transferring your information to another service
  • Opt-out of marketing communications at any time

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Required for basic site functionality and secure checkout processes
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functionality Cookies: Remember your preferences and settings
  • Targeting Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser, though this may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

8. Contact Us

For questions about this Privacy Policy or our data practices, contact our support team:

Email: [email protected]
Address: 2232 Moore Avenue, Fort Worth, TX 76106, USA

Ride with confidence knowing your privacy is protected with the same excellence we build into every component we sell.